Pricing Policy

Prices are subject to change without notice, and any errors on our web site are subject to correction. All price exceptions on items themselves will be listed on your order acknowledgment and emailed or faxed prior to shipment.

Image Policy

We strive to use the most current and accurate pictures available to us for the products in our catalog. The pictures we use are mostly supplied to us by the manufactures themselves. Sometimes these pictures do not accurately represent the products themselves but instead are generalization of the product due to differences in size and color. Due to the nature of certain products (such as wooden or wood grain items) the color and texture of the item can never be accurately represented in photo form on a computer due to various screen color and lighting differences. Although we make every effort to provide the most accurate image for the products we sell, no picture in our catalog should be taken as 100% accurate in regards to color, size, scale, dimension or overall appearance of the actual item it self. We encourage all customers to place their orders based on the product description and name of the item, and not the image shown.

Order Policy

  • Processing: Normal processing time for all orders is one business day unless the item/s are flagged as special order, or otherwise noted. Unforeseen events may delay this time frame (such as closed roads, weather, war, acts of god, etc). All customers will receive an order receipt upon checkout completion. An order acknowledgment will be sent with shipping totals before the item/s ship. Tracking numbers (if available) will be e-mailed after shipping.
  • Canceling an Order: Orders that contain normally stocked items may be canceled at any time free of any fee's prior to packaging & shipping. Once packaged items are considered sold, and the standard return policy will apply.

Payment Policy

  • Credit Card: Credit card orders are subject to credit approval, any order placed via credit card with invalid information will be canceled immediately.
  • PayPal: PayPal is our preferred method for all international orders. If ordering Freight Items via PayPal you will receive an additional money request to your PayPal account for the shipping fees.

Privacy Policy

Wood Stock Supply, Inc. does not share customer information of any kind with any party or individual outside the company. Any personal information we collect is limited to employees who need that information to provide products or services to you the customer. Our ordering system uses Yahoo Merchant Solutions shopping cart. All information passing through this cart is SSL 128bit encrypted and secured for your protection.

Return Policy

No returns of merchandise will be accepted without a Return Material Authorization (RMA) number issued by the home office. All approved returns will be subject to a 25% re-stocking fee and must be returned freight prepaid at the purchasers expense unless special arrangements are made with the home office prior to returning. Items must be in original packaging and in saleable condition to qualify for credit. No credit will be issued for unauthorized or unqualified returns. No RMA’s will be issued after 30 days of purchase. It takes 7 to 10 business days for credit to be issued to your card from the day of receipt of returned merchandise or date of cancellation. In cases of special orders, some items may be non-returnable. To receive a RMA# contact us with your name and order number, and a short description of the problem with your order. For more information see our Warranty policy.

Shipping Policy

When feasible all items will be shipped via the customers chosen shipping method. All orders will be shipped prepaid and added to the invoice unless other arrangements are requested. Some items may incur additional costs for box charges and/or other non traditional shipping materials that are required to ship the order. Our methods are outlined below.

    Methods
    • UPS - Our standard shipping option. The cart will display rates in real time based on your location and weight of your order. This rate table does not take into account over sized or bulky items. See below for details on these types of items. For international orders it is best to select "Best Way" shipping.
    • Freight - Very large Items such as Antique Carts must be shipped via freight. Due to the substantially different costs in shipping items by freight, we will email you a quote of the costs to your location based on the item you ordered. These charges will then be billed to your credit card or PayPal account after your approval, and your item/s will ship.
    • Best Way - This method leaves the shipping to our discretion. We will make every attempt to ship your order in the most cost effective manner. When ordering bulky/over sized items (such as laminate, or cabinet organizers) internationally it is best to go with this option as it can be cheaper then other methods. All shipping charges for best way shipping will be approved and applied to your order after checkout and prior to invoicing.
    Exceptions
    • Over Weight Items - Items exceeding 150 pounds are considered over weight. Over sized items are considered over weight starting at 101 pounds. Items that exceed these weights will have additional fees added to the invoice. If you would like approval of these fees please note so in the comments field on the order form, or contact us prior to shipment.
    • Over Sized Items - Items that do not fit into standard shipping boxes will be assessed a box charge. This fee will be applied to your invoice prior to shipping. If you would like confirmation of this fee please note so in the comments field on the order form, or contact us prior to shipping.

Warranty Policy

Wood Stock Supply Inc. only offers products from manufacturers of the highest quality. We do not offer any warranties beyond those of our suppliers. If Wood Stock Supply Inc. has incorrectly filled an order or has sent you an item that is defective and clearly has not been damaged en route, Wood Stock Supply Inc. will readily take responsibility for resolving the problem. Please open and inspect your shipment before you sign for it. If the product appears visibly damaged from shipping, do not sign for or accept the shipment. If you sign for the delivery only to find later that the product was damaged in transit, it is your responsibility to file a claim with the shipping company. For items otherwise defective or missing that you received (not damaged in transit), please notify us within 48 hours following receipt to arrange resolution of the deficiency.